TECH SUPPORT

MUST IT Technical Support connects MUST to its students, helping them with questions or problems accessing MUST resources.

On-line Learning
Technical Requirements

Computer Operating Systems (minimum standards):

  • Windows XP Service Pack 2 (Home Edition and Professional).
  • Windows Vista Windows 7.
  • Mac OS X 10.5.x and above.

Computer Processor Speeds:

  • There is no specific RAM or CPU speed requirement for student equipment. However, as with any Internet application, the limitations on the equipment capabilities will affect the loading and performance of pages and tools.

Supported Web Browsers:

  • Safari 4 and above.
  • Firefox 7.0.x +.
  • Google Chrome 10 +.

Internet Connection:

  • A reliable Internet service.

Flash and Java Plug-ins:

  • Embedded videos and document preview may require Adobe Flash Player to view. It is the student’s responsibility to maintain updated versions of software on their computers for proper functioning.

Contact MUST IT Support when you are experiencing any difficulties with the following issues:

  • Your MUST email account. 
  • Access to the Student Portal
  • Access to the Moodle – LMS (AVA) 
  • Or any other technical or operational difficulty related to MUST Systems and Tools.

IMPORTANT: To request a password change, you must use the password reset page. We cannot provide passwords by phone or email. 

STUDENT SERVICE CENTER

MUST offer its students support if they need help accessing MUST systems.

You can open a ticket to technical support, and a MUST employee will contact you to help.

The Student Service Center offers the following support: 

  •  Troubleshooting accessing MUST systems via Mac OSX and Windows.
  •  Web browser support for student portal or Moodle LMS access.
  •  Learning Management System (LMS) Moodle.

If you are wondering what taking a fully online course at MUST University will be like. In that case, we have prepared a video that briefly overviews the LMS – Learning Management System Moodle and navigation through a model discipline.

If you have any trouble, please feel free to contact our communication channels. MUST IT Technical Support will always be ready to help.

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